FAQ? – Amandas Auction

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F.A.Q (Frequently Asked Questions)

Below you will find frequently asked questions and answers, please DO NOT assume anything. If you do not find your answer below please open a support ticket. Click here to open a support ticket

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Pickup Times

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Important Bidders Info

CHECK INVOICE PAGE
Invoices are generated a few hours after the auction closes. If you are bidding on items this week please check your INVOICE page the next day to confirm the items you won. Items will be moved from your bids and status page to your invoice page. Please do not rely on email to tell you if you won or were outbid. Emails often get stopped or filed as spam/trash/bulk so they are unreliable.

LATE FEE’S
Please do not be late paying for your items. We never want to charge the late fees as we want all items to be paid for on time but… if you feel the need to be late please be aware that a $10.00 PER LOT late fee will be added to your invoice! NO EXCEPTIONS! If you can not make it in on time for whatever reason you can pay online with interac email money transfer or request that we send you a paypal invoice to pay online with credit card. Please do this BEFORE we close on Saturday and keep in mind that any LARGE ITEM (Chair or larger) must be picked up as we do NOT store large items.

STORAGE OF SMALLER ITEMS
If you pay for your items on time but can not pick them up we will store smaller items for you till the next auction pickup window. Anything that takes up more then 1sq foot will be billed a 2.00/sq foot.

If you can not pick the items up during the following pickup window (and do not hear from you) we will consider your items abandoned and either resell them, donate them or dispose of them and invoice you the costs involved.

LARGE ITEMS
Furniture or large bulky items will be invoiced a minimum 25.00/week for anything the size or a chair and larger items such as dressers, tables, cabinets, BBQ’s, etc are 40.00/week. Again we do not store large items so if the pickup for the next auction is in 4 weeks you will owe 4 weeks storage. If you do not pick up the items and pay the storage fees by the following auction we will consider the items abandoned and dispose, resell or donate your items. We DO NOT have room to store your stuff so we are VERY strict with this policy.

BRING HELP WITH YOU
If you purchase a LARGE item such as a appliance or furniture piece or you are unable to lift heavier items you need to bring help with you to load it . Our staff can not assist you in loading items into your vehicle we will bring the items to the counter.

PACKING ITEMS
Please bring boxes with you, we usually have wrapping material (tissue or newsprint) and bags here but we do not pack dishes or glass items for you as we want you to see the items before packing them to make sure they are in as described condition.

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